Improved Customer Experience

Our solution radically improved customer experience through real-time consignment tracking and automatic status updates sent to them. Physical file sharing and other paperwork work was significantly reduced with the introduction of the new feature of online submission of shipment documents. Automated business workflows with role-based access considerably lowered SLAs in approval processes. It also helped realise cost savings by reducing lead time. The client reports efficiency improvement in internal processes and also improved customer engagement with the new system.

CLIENT

Logistics and Customer management

Logistics and Distribution

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