CRM Implentation

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CRM

Put your customer processes online.

Whether it is ordering services or products, warranty management or self-service information – we help customers put their customer-facing workflows online. Our works goes beyond boilerplate websites: from looking up service history for parts to topping up electronic parking meters, our solutions involve a deep integration with business workflows.

Today, customers interact with your business in myriads of ways, even before they buy from you. Whether it is looking up and comparing service availability or product specifications, or expecting personalized quotes for complex products – each interaction is an opportunity for added revenue and improving customer satisfaction.

Success Stories

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customer engagement

Our solutions for customer engagement include:

  • Customer Relationship Management (CRM) systems for sales, service and marketing
  • Web forms and widgets to provide self-service capability
  • Customer self-service portals
  • eCommerce deployments
  • Service and Help Desks

Built with lightweight technologies, these tools work alongside and can share data with your existing systems. By letting customers look up critical information online, ordering products and services and checking status, you free up your staff to deal with specialized issues rather than routine inquiries.

Why Bizessence India?

End-to-end software development

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Agile and iterative methodology

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Customer-centric and cost-effective

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Quality-oriented with focus on user satisfaction

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CRM and Site Integration

We work with you to design customer inquiry and application forms that capture optimum information using simple to use forms. By marrying design aesthetics to intelligent form design, we can deploy forms that branch based on inputs, are personalized to each customer and also confirm completion by email and SMS.

Combined with live chat or ticket based support, online inquiries are a effective source of qualified leads, and can be integrated into popular CRM systems.

Our experts work to select, configure and deploy CRM systems – our expertise in SMB deployments ensure that your project is delivered in weeks rather than months, and is deployed with your business conditions in mind.

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Service Desks

Enhance customer support through helpdesks:  customers today expect comprehensive support documentation and product manuals to be available online in a searchable and easily accessible format. By adding easy-to-use ticket management, live chat and notifications, your clients can expect reliable service with standardized response workflows.

Smart business management solutions for your business?